Parcelat and Panda Retail Company Sign Memorandum of Understanding to Expand Smart Parcel Locker Network Across Saudi Arabia

The signing ceremony, held in Riyadh on August 18, 2025, was attended by Mr. Ghazi Turki Alam and Mr. Ibrahim Al-Suhaibani, CEO of Parcelat. The MoU marks a significant step forward in providing customers with more flexible, efficient, and technology-driven delivery solutions in KSA, directly integrated into their shopping experience.

Under the agreement, smart parcel lockers will be installed across selected Panda store locations, allowing customers to securely pick up or drop off their shipments at their convenience. Operating 24/7, these lockers offer unmatched flexibility for customers, eliminating the challenges of missed deliveries and fixed delivery windows.

The initiative supports Saudi Arabia’s ongoing efforts to modernize its logistics infrastructure in line with the Saudi Vision 2030 digital transformation goals. By combining Parcelat’s advanced locker technology with Panda’s extensive retail footprint, the partnership contributes to building a more connected, efficient, and customer-centric retail and logistics ecosystem. This effort is aligned with initiatives being undertaken by other major names in the country, such as Saudi Post (SPL), DHL, and many others.

This collaboration also provides measurable benefits for both businesses and consumers:

• Enhanced customer convenience: Customers shopping at Panda can now enjoy a fully integrated experience by collecting their online orders and shipments directly from in-store lockers.
• Improved operational efficiency: The use of smart lockers helps reduce repeated delivery attempts, optimize courier routes, and minimize delivery costs.
• Sustainability impact: By streamlining last-mile delivery, the solution reduces unnecessary vehicle trips, lowers carbon emissions, and supports the Kingdom’s commitment to cleaner and more sustainable transportation, through its Saudi Green Initiative (SGI).

Parcelat’s mission as Saudi Arabia’s National Parcel Locker Network is to transform the last-mile delivery landscape by making logistics smarter, more accessible, and environmentally responsible. With a recent strategic partnership signed with DHL Express Saudi Arabia, and now Panda Retail Company as a partner, the rollout of lockers across popular retail destinations will accelerate the adoption of modern delivery methods that align with evolving customer lifestyles.

This partnership underscores both organizations’ dedication to innovation, digital transformation, and customer satisfaction. Together, Parcelat and Panda are contributing to the Kingdom’s growing e-commerce ecosystem while raising the standard for smart logistics solutions in Saudi Arabia.

About Parcelat
Parcelat is the premier smart locker delivery network in Saudi Arabia, providing secure, 24/7 parcel access across key urban and suburban locations. Designed to simplify delivery and returns, Parcelat empowers customers, last-mile companies, and retailers with smarter delivery options that align with sustainability and innovation.

About Panda Retail Company
Panda Retail Company is one of the largest grocery retail chains in Saudi Arabia, operating hundreds of stores across the Kingdom. Panda is committed to enhancing the customer shopping experience by embracing digital innovation and integrating advanced solutions into its retail ecosystem.